Moorline keeps every customer on your list until their problem is handled and they have been told.

It is built for founders who answer their own support. Most help desks are made for teams: seats, assignment, routing. Moorline is for one person, and it tracks the thing an inbox cannot: the customer whose bug you fixed, whose refund you sent or whose feature you shipped, and who has not heard back yet.

• Works with the mailbox you already have: Gmail and Google Workspace, iCloud, Fastmail, Zoho or any IMAP host. Replies go from your own address.
• Two facts per conversation: is the work handled, and has the customer been told. Nobody leaves the list on work alone.
• Focus mode deals your queue one customer at a time, with H, R, W and C on the keyboard.
• A ⌘K command bar, snippets for the answers you give every week, and a Logbook that shows how fast you actually answer.
• Optional read-only Stripe context beside each conversation.
• A native Swift app. Your conversations are stored on your Mac and it works offline.

$9 a month with a 30-day refund guarantee. macOS 15 or later.